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FAQ

What people ask most

If your question is not here, email us — we will add it to this list.

How far ahead of my event should I order?

Puddings need at least one day of preparation. Lapis legit, yuzu cheesecake, red velvet and opera need two to three days. For orders above 50 items, contact us first so we can check capacity.

How long do the products keep?

Puddings with fresh fruit (mango, strawberry, durian) should be finished within two days. The other puddings keep three days. Lapis legit lasts longest: five days at room temperature or two weeks refrigerated. Each product page states its own guidance.

Can the pudding be frozen?

We do not recommend it. Agar-based puddings break down in texture once thawed and release water.

Are there egg-free or gluten-free variants?

Yes. Egg-free and gluten-free variants are marked in the catalog. That said, our kitchen handles egg and gluten in the same space, so we cannot guarantee the absence of cross-contact.

Can I customise the flavour or sweetness?

For orders above 30 items we can reduce the sugar. For a flavour outside the catalog we need testing time — please ask first.

How is delivery handled?

Packed with ice packs and sent by instant courier within the city. We do not yet ship between cities because the product has to stay cold.

What payment methods are available?

This website is not connected to any payment system yet. For now, ordering and payment are arranged over email after you send us your order reference number.

What if my order is wrong or damaged?

Report it the same day with a photo of the packaging. If the mistake is ours, we replace it or refund it. The details are on the refund policy page.

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